Resolve

AI is finally ready to take the night shift.

An on-call team that doesn't sleep — a team of specialist agents that detect, analyze, resolve, and validate production incidents. Every action logged. Every incident makes them smarter.

  • Resolve incidents faster
  • Page on incidents, not noise
  • Every action logged and reversible
Diagram of the CloudThinker orchestration core connecting SRE, application, platform, support, and IT ops teams to infrastructure, tooling, and knowledge sources
The 2am page

Most teams still wake their engineers at 2am for problems an AI should handle.

Proof, not promise

Less paging. More closed loops.

Numbers from design-partner production traffic over the last 90 days, plus one public benchmark we ran ourselves. Trusted by teams running real customer load on AWS and GCP.

13K→ 40
Events to actionable clusters

Pulse compresses raw noise into the few signals worth waking for.

94%
Auto-resolved, no human touch

Across closed P2/P3 incidents on design-partner production traffic.

73%
MTTR reduction

Median time-to-mitigate, measured against the prior on-call rotation.

100%
Live incidents resolved end to end

Self-run on the SREGym-Lite cohort with GPT-6 Astra. Every fault diagnosed, every gradable fault fixed. The best public leaderboard row closes 81%.

Read the evaluation
DRE closed three P2s while my team slept. The post-mortems were waiting in Slack at 8am with the runbook already written. That used to be a half-day for a senior engineer.
SRE Lead
Design partner, fintech platform
Manager EngineerResolved byManager Engineer
It promoted a read replica at 3am because the primary was thrashing. Validated the failover, wrote the runbook, paged me only to confirm. That was the moment I trusted it.
Staff Engineer, Data Platform
Design partner, e-commerce
Database EngineerResolved byDatabase Engineer
We cut our 2am pages by more than half in the first month. The on-call rotation finally stopped feeling like a punishment.
Head of Platform
Design partner, B2B SaaS
Security EngineerResolved bySecurity Engineer
The audit trail is what got it past our security review. Every action, every privilege, every outcome — replayable. No other AI SRE tool came close.
Director of Security
Design partner, fintech platform
Kubernetes EngineerResolved byKubernetes Engineer
What it is

Pulse plus Resolver, run by the DARV pipeline.

Most “AI SRE” tools stop at seeing — they detect, investigate, recommend, then hand the problem back to a human. DRE closes the loop end-to-end.

Pulse
14 sources
  • 08:43:025xx rate 18% on /checkout
  • 08:43:01payments-db-prod CPU 97%
  • 08:42:58checkout-svc p99 latency 3.1s
  • 08:42:55orders-worker retries climbing
  • 08:42:49paged @on-call
12 signals correlated into 1 incident
Routed to the Database specialist
The agentic response team

Five specialists. One on-call team.

Each agent owns a domain. They coordinate like a real on-call rotation — except they don't sleep, every action is logged, and they get smarter with every incident.

Alex — Cloud Engineer

Cloud Engineer

Cloud Engineer

Reads the codebase. Finds the bug, the regression, the bad deploy.

Typical action
git revert <bad-sha>
Kai — Kubernetes Engineer

Kubernetes Engineer

Kubernetes Engineer

Watches access, secrets, and audit. Flags anything that smells like an incident in disguise.

Typical action
rotate key
Anna — Manager Engineer

Manager Engineer

Manager Engineer

The on-call lead. Routes the incident, runs the playbook, signs the post-mortem.

Typical action
route the incident
Oliver — Security Engineer

Security Engineer

Security Engineer

Owns the wires. Routes, DNS, load balancers, capacity, blast radius.

Typical action
failover region
Tony — Database Engineer

Database Engineer

Database Engineer

Queries, locks, replication, schema. The slow-query whisperer.

Typical action
promote replica
What runs underneath

The substrate that closes the loop.

DARV is the pipeline. These are the things that make every next incident faster, cheaper, and safer than the last.

AGENT MEMORY

A shared brain across incidents. Every resolution becomes a private skill the next agent applies — your runbook, not the public internet.

AUTO-GENERATED RUNBOOKS & POST-MORTEMS

Written by the agent that fixed it. Timeline, root cause, action, validation — published the moment the incident closes. The next on-call replays them automatically.

FULL AUDIT TRAIL

Every action logged. Who did what, when, with what privilege, with what outcome. Compliant by construction, replayable on demand.

The difference

They see. We act. We learn.

Detection without action is just a louder pager. Here's where DRE goes further than the rest of the category.

CapabilityDREMost “AI SRE” tools
Detect anomalies
Analyze root cause
Recommend a fix
Execute the fix autonomouslyhuman-in-loop
Validate that the fix worked
Coordinated multi-specialist teamsingle-agent
Full audit trail per actionvaries
Per-agent domain memorygeneric embeddings
Auto-generated runbooks

Start with AWS support and a CloudThinker FDE.See ROI on day one.

Your AWS agreement and credits carry straight over, and a CloudThinker forward deployed engineer does the onboarding, so the first result lands on day one.

  • A CloudThinker team member holding a card reading "up to $200K active AWS credits"

    Up to $200K in AWS credits

    Applied to your own AWS account.

  • A CloudThinker team member presenting the AWS Partner AI Services Competency badge for Agentic AI Consulting Services

    AWS AI Services Competency

    Validated for Agentic AI Consulting.

  • An engineer approving a request beside a global operations map, an uptime dial, and HIPAA, GDPR and SOC compliance marks

    Covered 24/7, on your approval

    Under HIPAA, GDPR and SOC 2 controls.