Every incident gets a room.
When something pages, OnCall opens one room and puts the people and the agents in it together. The agents arrive with the timeline, the suspected cause, and a plan. You decide what ships.
- 38s
- Page to room
- 1
- Thread per incident
- 0
- Handover notes lost
Pages in from the tools you already use
One room per incident
Opened the moment the alert fires, with the right people and the right module agents already in it.
Humans and agents, side by side
Agents investigate and propose. People approve, redirect, or take over. Same thread, same context.
Context that travels
Metrics, deploys, findings, and past incidents are pulled in as evidence, so nobody re-explains the outage at shift change.
Post-mortem written as you go
The room is the record. Timeline, decisions, and approvals publish as the post-mortem when it closes.
How it works
Page. Room. Work. Close.
01
Page
An alert, a customer report, or an agent finding opens the incident and pulls the on-call rotation.
02
Room
CloudThinker routes it, invites the module agents that own the affected surface, and posts the first timeline.
03
Work
Agents run checks and draft the fix. Every action that touches production waits for a human approval in the thread.
04
Close
Validation confirms recovery, the post-mortem publishes, and the room becomes a replayable runbook.
Inside the room
Who is here, what changed, what happens next
Timeline
14 eventsDeploy checkout-api v482 reached prod
p95 latency breached 2s — room opened, SEV-2
Resolve agent proposed a rollback, one change
Hoa Bui approved — applied 09:14:38
p95 back to 640ms, error rate cleared — awaiting close
In the room
2 people, 3 agentsHoa Bui
On call, owns the approval
Kim Tran
FinOps, joined for cost impact
Resolve agent
Rollback applied, watching recovery
Stack agent
Drift clean, no Terraform apply in 24h
Optimize agent
Cost of the rollback day: +$18
Where it lives
Still works in Slack, Teams, and your ITSM.
The room is the source of truth, not another place to check. It mirrors into the channel your team already watches and keeps the ticket in your service desk up to date.
Slack
The room mirrors into a channel. Reply from Slack and it lands in the thread; approve there and the approval is recorded with your name.
Microsoft Teams
Same room, posted as a Teams conversation with the timeline and the pending decisions. Adaptive cards carry the approve and hold actions.
ServiceNow, Jira, and friends
Opening a room opens the ticket. Severity, owner, and timeline stay in sync, and closing the incident attaches the post-mortem for the audit.
The difference
A chat channel is not an incident room.
Chat plus bots
- Alerts land in a channel; someone has to notice and start digging
- Bots post links, not findings — the investigation happens elsewhere
- Context lives in scrollback and dies at shift change
- The post-mortem is written days later from memory
CloudThinker OnCall
- The room opens itself, with the on-call rotation and the owning agents already in it
- Agents work in the thread: evidence, a plan, and a fix waiting on approval
- One incident context carried across modules, handovers, and time zones
- The post-mortem is a byproduct of the room, published when it closes
Human control
Agents propose. People decide.
Nothing reaches production without a name next to it. Every approval, every action, and every privilege used is recorded in the room and exportable.
Approval per action
Production changes wait in the thread until a human with the right role approves them.
Scoped agents
Each agent acts only inside its module and the environments you granted it.
Full audit log
Who did what, when, with what privilege, with what outcome — replayable on demand.
Read-only guests
Bring a stakeholder or a customer into the room without giving them a single write permission.
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