Cookie Policy

1. Introduction

Last Updated: 10 September, 2025

CloudThinker ("we," "us," or "our") uses cookies and similar technologies on our website (cloudthinker.io) and web application (app.cloudthinker.io) (collectively, the "Services"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.

By using our Services, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies serve various purposes, including:

• Remembering your preferences
• Enabling website functionality
• Analyzing website traffic and usage
• Providing personalized content
• Supporting security features

3. Types of Cookies We Use

A. Essential Cookies

These cookies are necessary for the operation of our Services and cannot be disabled. They include:

• Session Cookies: Maintain your session while you navigate our Services
• Security Cookies: Protect against fraud and ensure security
• Preference Cookies: Remember your language and display preferences

B. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Services:

• Google Analytics: We use Google Analytics to collect anonymous information about how visitors use our Services, including:
  • Pages visited
  • Time spent on pages
  • Browser type and version
  • Device information
  • Geographic location (approximate)
  • Referring websites

C. Functional Cookies

These cookies enhance the functionality of our Services:

• Authentication Cookies:Remember your login status across sessions
• Feature Preferences: Save your settings for the CloudThinker platform
• Workspace Settings: Remember your dashboard and workspace configurations

D. Marketing Cookies

These cookies are used to deliver relevant advertisements and measure marketing effectiveness:

• Advertising Cookies: Track your interests to show relevant ads
• Social Media Cookies: Enable sharing and social media integration

4. Specific Cookie Usage by Platform

A. CloudThinker.io (Main Website)

On our main website, we use cookies to:

• Enable website navigation and basic functionality
• Analyze website traffic and user behavior
• Remember user preferences (language, region)
• Support contact forms and user interactions
• Enable marketing and advertising campaigns

B. App.CloudThinker.io (Web Application)

On our web application platform, we use cookies to:

• Maintain user authentication and session management
• Save user preferences and workspace configurations
• Enable AI agent functionality and user interactions
• Track platform usage and performance metrics
• Support real-time notifications and updates
• Enable collaboration features and data persistence

5. Third-Party Cookies

We may allow third parties to place cookies on your device through our Services:

A. Analytics Providers

• Google Analytics: Provides website and application usage analytics
• Cookies Used: _ga, _gid, _gat, AMP_TOKEN

B. Marketing and Advertising

• Google Ads: For remarketing and conversion tracking
• LinkedIn: For B2B marketing and professional networking
• Facebook: For social media marketing and analytics

C. Customer Support

• Intercom or similar: For live chat and customer support functionality

6. Cookie Duration

The cookies we use have different durations:

• Session Cookies: Expire when you close your browser
• Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
• Analytics Cookies: Typically expire after 2 years
• Marketing Cookies: Typically expire after 90 days to 2 years

7. Your Cookie Choices

A. Managing Cookie Preferences

You can manage your cookie preferences through:

• Cookie Banner: Use the cookie consent banner that appears on your first visit
• Browser Settings: Adjust your browser settings to block or delete cookies
• Platform Settings: Manage preferences within your CloudThinker account settings

B. Browser Controls

Most web browsers allow you to:

• View stored cookies
• Delete existing cookies
• Block third-party cookies
• Block all cookies
• Set cookie preferences for specific websites

C. Impact of Disabling Cookies

Please note that disabling cookies may affect your experience:

• Essential cookies: Required for basic functionality
• Performance cookies: Limits our ability to improve the Services
• Functional cookies: May affect personalized features
• Marketing cookies: Reduces relevant advertising

8. International Data Transfers

CloudThinker is based in Vietnam. When you use our Services, your data (including cookie data) may be transferred to and processed in Vietnam and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us.

10. Updates to This Policy

We may update this Cookie Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.

11. Regulatory Compliance

This Cookie Policy is designed to comply with:

• Vietnam's Personal Data Protection Decree
• General Data Protection Regulation (GDPR) for EU users
• Other applicable data protection laws